T.A.G. Team Cleaning LLC

Maid Service Cleaning Homes in West Hartford

Frequently Asked Questions

Question 1: How to contact our office or make changes to an existing work order?

Question 2: What are your payment options?

Question 3: Do you take cash payments?

Question 4: Can I leave a tip?

Question 5:  Can I request a specific time of arrival?

Question 6: Can my contractor work on my home while you are cleaning?

Question 7: How do you handle pets?

Question 8: How do you price an Initial Cleaning vs Recurring Client?

Question 9: What is your cancellation policy?

Question 10: Are there any services you do NOT include in the cleanings?

Question 11: What is your Customer Satisfaction Guarantee?

Question 12:  What happens if a Cleaning Technician breaks something in my home?

Question 13: Are you licensed and insured?

Question 14: Do I get credit when I refer my family and friends? 

 

Question 1: How to contact our office or make changes to an existing work order?

Our office business hours are Monday through Friday, 9:00 am to 4:00 pm.  Our email is tagteam1129@gmail.com and office number is 860-680-6271. Do not contact your assigned cleaner directly for any reason. Any requests, changes, or calls must go through the main office.


Question 2: What are your payment options?

For Initial Cleanings / First Time Customers a $50 deposit is due upon scheduling to guarantee the date. Balance is due 1 day prior to the cleaning.  We accept Debit or Credit Only. Must cancel within 48 business hours to receive full refund. An invoice with a payment link is emailed to clients in advance.

For Recurring Customers Only: Payment is due at time of service by check or if paying online by credit card, payment is due 1 day prior to your cleaning.  An invoice with a payment link is emailed to clients in advance. If paying by check, payment must be presented on the day of service. Checks are paid to the order of: T.A.G. Team Cleaning LLC. c/o Regus, Address: 15 North Main Street, Suite 100, West Hartford, CT  06107.


Question 3: Do you take cash payments?

We do not accept cash payments under no circumstance. Our cleaning technicians travel significantly during the week. They are constantly on the move going in and out of homes an entire day. They also do drop offs once per week and it is not ideal or safe to have them carrying cash throughout the week. For this reason, we only accept online or check payments at this time.


Question 4: Can I leave a tip?

A tip is not mandatory but greatly appreciated by our staff.  15% is customary. Feel free to hand your tip to the cleaning technician(s) directly or leave for her/him on the kitchen counter.


Question 5:  Can I request a specific time of arrival?

We try our best to schedule initial deep cleanings in the morning when possible.  For recurring service we will email you a 2 hour window of arrival by 7am the day prior to your cleaning and we try our very best to keep this time. However, there is no time guarantee for our cleanings. Since we are still a small local (family owned) business we cannot accommodate everyone when unexpected changes occur. For that reason you should plan for our visit to be between the hours of 8:00 am and 3:00 pm as a precaution should a time change occur.  Sick staff, traffic conditions, unexpected cancellations, cleaning delays and inclement weather can affect the time of arrival of the Cleaning Professional(s).


Question 6: Can my contractor work on my home while you are cleaning?

Both for quality and safety reasons, we do not clean homes while other workmen or contractors are in the home. No exceptions! Please plan these services accordingly to avoid a cancellation.


Question 7: How do you handle pets?

Our staff is animal friendly and have no problems cleaning while your pet is free in the home.  However, if your pet is very protective of your home and family, aggressive or if they are very jumpy, we require that you secure him while your cleaning is in progress. We reserve the right to not enter the home or to immediately vacate the home if we feel your pet is showing signs of aggressiveness or threat.


Question 8: How do you price an Initial Cleaning vs Recurring Client?

Initial or deep cleanings are priced per labor hour, while weekly, biweekly or monthly cleanings are prices at a flat low rate. To schedule an initial cleaning, you need to request an estimate based on your needs and home. Click on “Get Estimate” above. For recurring (flat rate) cleanings, there is no minimum amount of time assigned, however, our goal is to complete the tasks in the general cleaning checklist for each cleaning regardless of time, within reasonable conditions.


Question 9: What is your cancellation policy?

We reserve time on our schedule for your cleaning(s) ahead of time. For this reason, please be prepared to be home (or allow access to the home) between 8:00 am and 3:00 pm in the event of a time of arrival change.  If a conflict comes up, please contact us 48 business hours in advance to reschedule your cleaning. A $50 fee will apply if: your cleaning is cancelled without a 48 business hours emailed notice, if we are not able to access the home due to a lock out, or for non-payment.  There are no contracts required for residential accounts.  Both parties for residential accounts may terminate services at anytime for any reason. Commercial clients are handled differently on a case by case basis and may require a contract.


Question 10: Are there any services you do NOT include in the cleanings?

At this time, we do not offer laundry or organization services. Homes must be picked up. To protect our clients, and to avoid injury and damage to your property, we do not clean wet bars, inside china cabinets or any shelves/tables with delicate collectibles or fragile items. We do not move heavy items such as couches, beds or appliances.  We will move smaller items such as chairs, vases, door mats, small rugs and lamps. If you would like us to clean behind large or heavier items or vacuum thorough under a large bed, please move them prior to the cleaning to allow access to the desired area. We do not climb higher than a 2 step ladder. For health safety, we do not clean blood, vomit or feces (animal droppings), pet soiled or unsanitary areas, or unfinished basements.


Question 11: What is your Customer Satisfaction Guarantee?

Our service is covered by our 100% Satisfaction Guarantee. If you are not satisfied, we reserve the right to within 24 hours to re-clean the areas in question. If you are still not satisfied, we will offer you a refund.


Question 12:  What happens if a Cleaning Technician breaks something in my home?

Our staff is trained to be extra careful in your home. However, accidents can happen and our staff is instructed to contact the office as soon as the incident occurs and to leave a note. The office will also follow-up with a phone call or email to you to  determine the best course of action.


Question 13: Are you licensed and insured?

We are a professional cleaning service in the State of Connecticut. Our entity is legally registered in the Secretary of the State office. We pay revenue, sales and employer taxes, and we are covered under liability and workers compensation insurance.

 

Question 14: Do I get credit when I refer my family and friends?

$175 Savings for YOU and your friends

When you refer a friend or family member you BOTH will receive a $25 credit when they purchase a one-time cleaning.  You will also receive another $50 credit when they sign up for weekly or biweekly service after they have received their 5th consecutive cleaning.  We will also give your referral an extra $75 discount that they can apply to their first 5 weekly or biweekly cleanings in $15 installments. To qualify your referral must have never used our service in the past.  Referral discounts and credits cannot be combined with other coupons or promotional offers.