Contract: Will I need to sign a service contract?
For residential clients we do not bind you to a contract. You are free to cancel your service at anytime for whatever reason. We will require that you sign a non-compete and terms of agreement. On the contrary, commercial clients must sign a contract prior to initiating service to ensure the commitment between both parties.
License & Insurance: Is your company licensed and insured?
In the State of Connecticut we are not required to obtain a special license for cleaning homes or offices, however, we are legally registered in our town and Secretary of the State. We pay revenue, sales and employer taxes, and we are covered under liability and workers compensation insurance.
Services: What services do you offer?
We offer general cleaning services for homes and offices with a focus on kitchen, bathrooms, bedrooms and common rooms. Tasks performed are based on the level purchased and are limited to wiping or scrubbing down surfaces, dusting, mopping and vacuuming. We do not offer technical services such as waxing or buffing floors, professional window washing or carpet cleaning. Please see the "Non-Serviced Areas and Tasks" section for more information on what we do not cover. To see a detailed list of the services we offer click here.
Screening Employees: Do you run background checks and drug screening to your Cleaning Professionals.
Our Cleaning Professionals have been carefully interviewed, screened and drug tested upon employment. They have also gone through detailed training and observed for their professionalism and integrity.
Time Of Arrival: If I sign up for repeat cleaning service, will my cleanings be scheduled on the same day and time?
We will email you a 3 hour window of arrival by 7pm the day prior to your cleaning. This time window is not a guarantee and for that reason you should plan for our visit to be between the hours of 8:00 am and 3:00 pm should a time change occur. Traffic conditions, unexpected cancellations, cleaning delays and inclement weather can affect the time of arrival of the Cleaning Professional(s). Should an unexpected change occur, we may need to move your cleaning to earlier or later than what we originally planned for. If you need to step away from the home, be sure to leave us access (or hidden key) to avoid a cancellation fee. We will do our very best to contact you personally with notification of changes to your estimated time window as we become aware of them.
Access To Home: How will you access my home?
You can be home to greet the Cleaning Professional or you can leave access to the home. You can mail us a key in advance, leave the key in a hidden spot or give us a temporary access code to an alarmed entrance. For the safety of our clients we label all keys with a special code and keep keys secured in a safe box. No identifying information will be on the key.
Eco Products: Do you use Eco friendly products:
Our long term vision is to be all-natural and use 100% Eco Friendly cleaning agents. Currently, we are using mostly biodegradable products. We do not use any aerosol sprays or ammonia based products. We have kept bleach based products to a minimum and only use in bathrooms to kill bacteria and mold. Click here to see complete list of the products we currently use.
Gratuity is not mandatory but greatly appreciated by our staff. 15% is customary.
For the safety of our employees and drivers, we reserve the right to cancel due to snow or inclement weather. Considering that weather forecasts are not always accurate, we also reserve the right to determine when it is safe to travel to your your home. We do not follow school or institutional closings. Our Cancellation Policy will apply should you decide to cancel regardless of our decision to open for business as usual.